Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences and provide anonymised tracking data to third party applications like Google Analytics.
We currently use cookies for Google Analytics and Microsoft Clarity (loaded through Google Tag Manager). Google Analytics tells us how many people visit the site and which pages they use; Microsoft Clarity shows us anonymised heatmaps and recordings of how pages are used (clicks, scrolling), so we can make the site easier to use – form entries are masked. These cookies are only set if you press “Accept” in our cookie banner. If you press “Reject”, Google is told not to set analytics or advertising cookies.
Your choice is remembered in your browser so we don’t ask again. You can change it at any time:
You can also block or delete cookies in your browser – see the Help section of your browser or the About Cookies website, which offers guidance for all modern browsers.
The map on our contact page is only loaded from Google Maps if you press “Show map”.
Privacy Policy
What information do we collect from you?
We collect information about you when you become a customer with us or place an enquiry for our filtration services – for example the name, phone number, email address, company and site postcode you send through our forms, by email, WhatsApp or phone.
We collect website usage information using cookies, only if you accept them. You can opt out of this at any point.
Why do we collect this information?
We collect information about you to reply to your enquiry, provide our services, and to help us improve the website for all users.
Who might we share your information with?
We do not share your personal information with any other company unless we need to for us to provide the service which you have purchased from us. Website enquiries are emailed to us and to our website provider (Websites Wot Work), who looks after the forms.
We will never pass on your personal information to other companies for marketing purposes.
How long do we retain your information?
We store information about you while you are a customer and may continue to store this for up to 50 months after.
We may store some information about you for a longer period on historical backups or due to external regulations imposed on us as a business (for instance by HMRC).
Your rights
You can ask to see the information we hold about you, ask us to correct it or delete it, by emailing sales@filtrationengineersltd.com or writing to Filtration Engineers Ltd, Belmont Suite, Paragon Business Park, Chorley New Road, Lostock, Bolton, BL6 6HG. If you are unhappy with how we handle your data you can contact the Information Commissioner’s Office (ico.org.uk).